Management Training | Seminar Workbooks and Leader Notes

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The following "Leadership Through Quality" training and development modules identify both individual skills enhancement and leadership/management skills learning opportunities for both frontline staff and managers. The overall development program objectives are:

to enhance each individual's understanding of their role within the organization,
to provide an opportunity for staff to learn and practice concepts by applying them to real "on-the-job" situations in order to strengthen skills and abilities
to identify and experience the benefits of teamwork and to strengthen a sense of organizational interdependence.

Module 1 - Getting More Done Through Delegation | Preview

This Management Development Module will provide participants with the opportunity to learn about the theory of delegation, which includes the following eight ingredients of effective delegation: directions, rationale, outcomes, authority, deadline, feedback, controls/follow-up and support.
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Module 2 - Creating High Performing Teams | Preview

This module introduces a model that identifies the following five key elements of High Performing Teams: Vision & Mission, Leadership & Communication, Competency & Organization, Involvement & Empowerment and Goals & Results.
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Module 3 - Communication: A Foundation for Personal & Professional Effectiveness | Preview

Upon completion of this session, participants will be able to identify the advantages and disadvantages of one-way and two-way communication; list interactive examples of communication in order to achieve certain results, and practice the use of effective communication to resolve a problem.
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Module 4 - Listening Is a Voluntary Act | Preview

This module focuses on further development of an individual's understanding of the role of Effective Communications in the workplace.
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Module 5 - Feedback...Closing the Communication Loop | Preview

This module focuses on further development of an individual's understanding of the role of Effective Communications in the workplace by introducing the concept of giving feedback to enhance understanding and problem solving.
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Module 6 - Understanding Personal Communication Styles | Preview

This module introduces the concept of an Interact With Impact model which identifies a variety of personal styles of interaction and dimensions of influence.
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Module 7 - Interact With Impact: Challenging Types of People | Preview

This module provides participants with an opportunity to become aware of Challenges they face as they interact with the styles and preferences of others.
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Module 8 - Interact With Impact: Coping Strategies for Resolving Conflict | Preview

This module focuses on the identification and application of coping strategies for the Ten Classic Types of Challenging people we encounter at work, at home and at play. Participants will have the opportunity to learn the six basic steps of coping with these individuals.
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Module 9 - Avoiding Burnout By Managing Stress | Preview

This module focuses on developing an individual's understanding of stress, as it relates to their personal and professional lives. This session includes: identification of the three types of energy (physical, emotional and intellectual) and a model of stress.
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Module 10 - Facilitation Skills and Techniques (Manager-As-Trainer/Facilitator) | Preview

This Facilitation Skills and Techniques Seminar serves as a "Train-the-Trainer" module focusing on developing an individual's understanding of the role of facilitator and trainer. Specific emphasis is on the role of manager as facilitator/trainer.
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Module 11 - Strengthening Business Relationships through Quality Customer Service | Preview

This module focuses on the concept of Quality Customer Service (QCS) as a way to strengthen business relationships with both internal and external customers. An emphasis is placed on individual and small-group "hands-on" activities that apply and reinforce the concepts.
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Module 12 - Leadership | Preview

This module focuses on developing managers understanding of Leadership, and introduces the concept of Effective Leadership as an approach that looks at factors such as Task Behavior and Relationship Behavior.
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Module 13 - Motivating Self and Others | Preview

This module examines a model of how both the Manager and the Associate contribute to the work environment that is created.
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